We read your card. Here's exactly what for.

The short version

• We read the merchant names and amounts on a card you connect. That is what qualifies you to recommend a place.
• We do not sell data, and there is no advertising product for it to feed.
• A business learns that you sent someone, and what that person spent with them. It learns nothing about the rest of your spending.
• The person you send a favor to never sees what it earned you.
• You can disconnect your card, export what we hold, or delete the account outright.

What we collect

Things you give us

• Your name, email address and phone number.
• Who invited you, and who you invite.
• The text you write on a favor, and who you send it to.
• Payout details, if you choose to cash out a thank-you.

Things we read from a connected card

• Merchant name, date and amount for transactions on that card.
• Nothing else. Not your balance, not your other accounts, and we cannot move money on it.

This connection is what makes Favor different from a review site: it is the reason a recommendation on Favor can only come from somebody who actually went. You can see everything we've read from it in the app, and you can disconnect at any time — which turns off your ability to send favors, because there is then nothing to qualify them.

Things we collect automatically

• Device type, app version and crash reports.
• Which screens you opened, so we can tell which parts of the app are broken or ignored.
• Approximate location from your IP address, to know which city you're in.

We do not track precise location in the background, and the app does not ask for that permission.

What we use it for

• Qualifying a recommendation. Confirming you have actually spent money at a place before you can pass it on.
• Attribution. Matching a first visit to the favor that caused it, so the business is billed correctly and the sender is thanked.
• Paying you. Calculating and sending thank-yous, and meeting the record-keeping rules that come with moving money.
• Stopping abuse. Spotting self-referrals, reciprocal loops and stolen cards.
• Fixing the app. Crash reports and screen-level usage.

We do not use any of it to build advertising profiles, to score you, or to train models sold to anybody else.

What other people see

The person you send a favor to

Your name, your note, and the place. Not what you earned, not whether you earned anything, and not where else you've been.

The business

That a named member sent a named guest, that the guest was a first visit, and what that visit's bill came to. Businesses see their own referrals and nothing outside them. They cannot see your other favors, your other spending, or anybody's contact details beyond what a member chose to share by turning up.

Everyone else

Nothing. There is no public profile, no feed, and no page about you that anybody can find.

Who we share it with

Only companies doing a specific job for us, under contract, and only the minimum they need:

• The card-linking provider that supplies the transaction feed.
• Payment processors, to send thank-yous and collect business invoices.
• Cloud hosting, error monitoring and email delivery.
• Identity checks where financial rules require them.

We will also hand over data if we're legally required to. If that ever happens and we're permitted to tell you, we will.

If Favor is ever acquired, this policy travels with the data. A buyer inherits these commitments or the data doesn't transfer.

How long we keep it

• Your account: while it's open.
• Transaction data read from your card: rolling 24 months, then deleted.
• Favors you've sent: while your account is open, so your history means something.
• Records of thank-yous paid: seven years, because financial regulations require it. This is the one thing that survives account deletion.
• Crash and usage logs: 90 days.

What you can do

• See it. Everything we hold about you is exportable from the app.
• Correct it. Anything wrong, you can change or ask us to change.
• Disconnect. Unlink your card and keep the account.
• Delete it. Remove the account, your card connection and your spend history, keeping only the payout records described above.
• Opt out of email that isn't about a favor or a payment.

Depending on where you live you may have further rights — to object to certain processing, or to complain to a regulator. Ask and we'll tell you which apply to you.

Children

Favor is for adults. We don't knowingly hold data on anyone under 18, and we delete it if we find it.

Changes to this page

If we change something that materially affects what we do with your data, we'll email you before it takes effect rather than quietly updating the date at the top.

Asking us about any of this

Write to us and a person will answer. If you think something here doesn't match what the app actually does, that's the most useful message you could send us.

Last updated 28 July 2026